Providers
Dr. Heidi Harms

Gynecologist

Dr. Amy Sigman

Gynecologist

Frequently asked questions
Have Questions?

Please contact us at 214-427-5703 and we will be happy to assist you!

Common Questions
How Can I Book An Appointment?

You can easily book online through our website or call our support line to schedule at your convenience.

Yes, we work with most major insurance providers. Please check with our staff for details on coverage.

We are pleased that you have scheduled your appointment with our practice and look forward to meeting you. Please complete the online patient registration prior to your appointment. You will receive a link via email at the time you make your appointment. If you have not yet been seen in our new location,  please arrive at our office at least 20 minutes prior to your appointment to allow us sufficient time to process your registration.  If you are unable to complete the registration online,  please arrive at least 30 minutes prior to your appointment. Thus, it is to your benefit to have your information completed prior to your appointment. Patients arriving more than fifteen minutes late to an appointment  or delayed registration may may require us to adjust or reschedule your appointment.  It is also necessary to bring your:

  • Driver’s license
  • Insurance card
  • List of medications currently being taken
  • Name and phone number of your pharmacy

A copy of these documents becomes a part of your permanent record. Please also be aware that if your insurance changes at any time prior to your appointment, you must notify us at least 48 hours before your next scheduled appointment with this new information. It can take our staff anywhere from 15 to 45 minutes to verify benefits with your new insurance company and may cause delays. We look forward to meeting you, providing you with the best in healthcare and establishing a long-term relationship. Sincerely, Drs. Sigman and Harms

Yes.  However, please contact our office at least 48 hours prior to your appointment to avoid a late cancellation fee. 

If you feel you are experiencing a medical emergency, please dial 911.

If you have medical insurance, we are eager to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance and your understanding of our payment policies. Payment for services not covered by your insurance plan and any out of pocket expenses are due at the time of service. Our office collection policy supersedes any other contract language or statements in managed care contracts or other insurance policies. We accept checks, cash, debit cards, MasterCard, Visa, and Discover. We will be happy to file your insurance if you are a member of one of our managed care plans. We do not file claims on insurance plans with whom we do not participate. Returned checks are subject to an additional collection fee of $30.00. We will gladly answer questions regarding your insurance. You must realize, however, that:

  • Your insurance is a contract between you, your employer and the insurance company. We are not a party to that contract.
  • We will file your insurance on plans we participate with only if we have the necessary information to verify your benefits.
  • Our fees are generally considered to fall within the acceptable range of usual and customary by most companies, and therefore, are covered up to the maximum allowable determined by each carrier.
  • Not all services are a covered benefit in your contract. Some insurance companies arbitrarily select certain services they will not cover or may set maximum limits. These amounts are your responsibility.

We must emphasize that as a medical care provider, our relationship is with you, not your insurance company. While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date services are rendered. It is understood that temporary financial problems arise; you are encouraged to contact us promptly for assistance in the management of your account. If you have any questions regarding the above information, please do not hesitate to ask.

If you are requesting that AGW either sends or receives records for you, we will need a signed medical records release form prior to processing. Once completed, the release from can be faxed to us at 972-925-0272. Processing medical records requests will take up to two weeks. Please be sure your form is signed and that all fields are completed and legible. This will help expedite the process. The fee for sending medical records is $25.00 for up to 25 pages, and $0.50 for each additional page. Medical Records Release Form »